This privacy and cookie policy was most recently revised on December 2nd 2022.
PlainAPM helps customers understanding changes in their Rails application’s performance, by gathering and analysing application metrics on the PlainAPM platform. Your privacy and the protection of your personal data is of great importance to us. During the processing of your personal data both offline and via our website (plainapm.com) and platform we work in accordance with the requirements for the processing of personal data laid down in the privacy legislation, including the General Data Protection Regulation (GDPR). This means we:
This privacy and cookie policy applies to the processing of data for which PlainAPM is responsible. This is the case for the data PlainAPM collects from you, when you visit the website or when you use our services as a SaaS business. For the personal data we obtain and process from you in this way, we determine the purpose and means of processing. This means that we are your point of contact for the processing of this personal data.
PlainAPM is considered to be a processor within the meaning of article 4 paragraph 8 of the GDPR for the data that SaaS businesses process on our platform. SaaS businesses are considered to be controllers within the meaning of article 4 paragraph 7 of the GDPR. In this case we refer you to the privacy and cookie policy of the relevant SaaS business if you have any questions about the handling of your personal data.
Your personal data is safe with us and we will always use it correctly. In this privacy and cookie policy we explain what we at PlainAPM do with the information we learn about you. By using our services and visiting our website, you are providing certain data to us. This could be personal data. For each purpose, for which we may process personal data, it is indicated what information we obtain from you, for what purpose we process this information and how long it will be stored. If you have any questions or want to know exactly what information we store from you, please contact us. Our contact details are mentioned at the bottom of this privacy and cookie policy.
We can use your personal data to provide our services to you. For this purpose, we use your:
We need this information because of our agreement with you. We store this information during the contract period, and 2 years afterwards.
In order to use our services, you need to sign up first. When signed up, we will create an account for you, where you can log in with your e-mail address and the password of your choice.
For this purpose, we use your:
We need this information because of our agreement with you. We will retain this information so that you do not have to re-enter it every time you visit and use PlainAPM. We will store this information until you cancel your account, or for a maximum of 2 years after you last logged into your account. We will then assume that you no longer wish to use our services. Certain types of personal will be retained for a longer period with regards to the legal tax retention period of 7 years.
We have a newsletter to inform those interested in our services, to which you can subscribe on our website. This newsletter will be sent monthly.
For this purpose, we use your:
E-mail address
Your e-mail address will be added to the list of subscribers only with your explicit consent. We will retain your personal data until you unsubscribe from the newsletter. Each newsletter contains a link with which you can unsubscribe from our newsletter at any time.
You can contact us by using our contact form, sending us an e-mail or calling us.
For this purpose, we use your:
We use this information in order to be able to handle your request to contact you properly and to execute the agreement with you to this end. If you contact us, the data you provide will be retained for as long as is necessary depending on the nature of the form or the content of contact request, to fully answer and correctly handle your request.
PlainAPM only shares your data with third parties when this is allowed by current legislation. It may happen that we provide your personal information to third parties, because:
The parties that process personal data in our or your assignment:
In order to provide its service, PlainAPM may provide your personal data to parties established outside the European Economic Area (EEA). PlainAPM will only do this if there is an adequate level of protection for the processing of personal data. This means, for example, that we use a model agreement from the European Commission or make agreements about the handling of personal data. If you have any questions about the processing of your personal data, please contact us via the contact details at the bottom of this privacy and cookie policy.
We use cookies on our website and platform. Cookies are small information files that can be automatically stored on, or read out from the device (including a PC, tablet or smartphone) of the website’s visitor or app user, while visiting a website or using an app. This is done through the web browser on the device. The information that is transmitted by a cookie, about the use of our website, may be transferred to our own secured servers. We will only place cookies on your device with your permission, in case permission is required.
We use cookies on our website for the following purposes:
You can set your browser to only accept cookies if you agree. For more information, consult the manual of your web browser. Please note: many websites do not work optimally if all cookies are disabled. Moreover, most cookies have an expiration date. This means that they will automatically expire after a certain period and no longer register any data concerning your visit of the website. However, another option is to remove the cookies manually before the expiration data. In order to do this, consult the instruction manual of your browser.
We place first party cookies, which are strictly necessary. These cookies enable necessary functionalities of the website and platform, such as remembering your preferences during the session, and they will mostly expire after the session ends. However, some technical and functional cookies, such as the ones remembering a user’s login, will expire within a maximum of two weeks after the session.
We take appropriate technical and organizational security measures with regard to the processing of personal data to be carried out, against loss or against any form of unlawful processing (such as unauthorized access, corruption, alteration or disclosure of personal data).
You can always contact us if you have any questions regarding our privacy statement. Besides that, you have the following rights regarding your personal data:
To prevent abuse, we may ask you to provide proper proof of your identity. If you want to inspect personal data linked to a cookie, you should include a copy of the relevant cookie with your request, which you can find in your browser settings.
We will usually respond to your request within one month. This term can be extended if the request is proven to be complex or tied to a specific right. You will be notified about a possible extension of this term within one month.
If you wish to exercise any of your rights, you can make this known by sending an e-mail to privacy@plainapm.com.
We may change this privacy and cookie policy from time to time. Changes will be published on our website. It is therefore advised to consult this privacy and cookie policy on a regular basis, so you are aware of these changes.
If you would like to file a complaint about our use of personal data, please send an email with the details of your complaint to us. We will look into it and respond to any complaint we receive.
If you think that we are not helping you correctly, you have the right to file a complaint with the national supervisory authority responsible for the protection of personal data against our processing of your personal data.
If you have any questions and/or suggestions regarding our privacy and cookie policy, please contact us.
